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Customer Insights
Insights practitioners utilize market research and customer insights to provide useful information and analysis that helps organizations better serve their customers. They collect, analyze and interpret customer data to identify problems and trends, develop plans to address customer needs, design product and service improvements, evaluate and communicate customer feedback, segment target markets, forecast sales potential for new products and services, track results of campaigns and monitor customer satisfaction levels.
They also gather, analyze and interpret data; leveraging customer feedback to develop actionable insights; leading research initiatives to identify trends, opportunities and challenges; delivering timely insights that help guide business decisions; developing data-driven strategies to improve customer experience and engagement; tracking performance across key metrics and providing reports on findings.
We recruit across Customer Insight, supporting clients hire across Market Research, Qualitative Research, Insights, and Customer Experience.
Job
Titles
Customer Insight Manager, Insight Director, Researcher, Consultant, Senior Consultant, Design Strategist, Design Researcher, Design Strategy Lead, Design Strategy Lead, Head of Design Strategy, Head of Strategic Design, Strategic Design Manager, Strategic Design Lead, VP Design Research, VP Strategic Design, Innovation Director, Innovation Manager, Head of Insights, Head of Research, Head of Strategy
Technologies
& Skills
Facilitation, Workshops, User Research, UX Research, HCI, Interaction Design,Design Thinking, Human-Centered Design, Ethnography, Surveys, Focus Groups, Mixed Methods, Quantitative, Qualitative, Data Analysis, Data Collection